Frequently Asked Questions
We are a travel management company specializing in affordable luxury getaways and top 5-star resorts in Mexico’s Best Beach Destinations. We want to succeed by changing people's lives and helping them create more amazing memories.
We are a group staffed with professional local experts and well-trained personnel with a wide range of backgrounds from hotels, tours, and incentive markets. Our specialists have been in the field for over eighteen years working with Mexico’s Top Beach Destinations including Cancun, Los Cabos, Loreto, and Puerto Vallarta. We love what we do, and most importantly, we care about creating memories, providing the best combination for handling the multiple details involved in successful vacation planning.
We are a licensed seller of travel for our affiliated resorts. We are registered with Mexico's Secretary of Tourism.
Our ability to handle a large volume of business has enabled us to open doors in the market and negotiate very competitive rates and direct fulfillment agreements with each of our resort destinations, allowing us to offer wholesale rates directly to consumers. In exchange for receiving wholesale rates, the consumer agrees to participate in a resort preview presentation, showcasing all of the amenities and benefits of the resort they visit. So besides meeting the qualifications and attending the Vacation Ownership Presentation, there are no other obligations. Come enjoy your stay with any of our partner resorts and learn about the benefits of Vacation Ownership!
We assure you full professional assistance as well as complete and precise information, and most importantly, the special and personalized attention you deserve.
We are all about building memories. We truly believe that your best souvenirs are the adventures you’ve had and the places you’ve visited with your family. You can work so hard that it’s easy to forget to take a vacation. It really is about you and your loved ones, and the time you spend with them.
Unfortunately, purchasing and traveling with one of our vacation packages will not make you a vacation club member, if we see it as a test drive, you know that test driving a car doesn't make you a car owner, however, it will allow you to experience it and learn more about it, and by doing so, it will be up to you if you decide to invest or not. The same happens with our affiliated resorts, they know that not all guests become members and they can live with it, rest assured that they will do their very best to impress you and your loved ones so they will be creating returning guests and hope you will recommend them with friends and family for future stays.
In most cases these promo prices are available only once in a lifetime per family, in other words, you will NOT be able to travel twice to the same sponsor resort at these reduced prices, so what are you waiting for? Enjoy Beachfront Luxury resorts, all-inclusive packages, and flexible stays with free cancellations and free rescheduling, book now!
Besides meeting the qualifications and attending the 90-120 minute Vacation Ownership presentation, there are no other obligations, come enjoy your stay with any of our partner resorts and learn about the benefits of Vacation Ownership!
We get this often, first of all, we want to share with you that all of our affiliated resorts must be included in the top Tripadvisor Travelers' Choice Awards before being considered part of our selection, as we also have a reputation to maintain; being awarded is not an easy thing and this would not be possible if they had bad practices, that being said, the required 90-120 minute is enough time for the vacation ownership presentation to take place (by the way in most cases this time is including breakfast/lunch) within this time, the developer will be able to highlight all the benefits that their vacation club has to offer, as well as to walk you around the property so you can get the very best of your vacation.
Keep in mind that if after the required 90-120 minute presentation, you have questions or would like to learn more, your Vacation Specialist will spend as much time as you need to get all your questions answered. You are their special guest and regardless if you decide to become a member or not, you are a potential returning guest and they will make sure that when you think of Mexico you think of them and come back! This 90-120 minute required time presentation will be clearly stated on your sales order and resort confirmation, so there will be no time surprises.
So remember, besides meeting the qualifications and attending the 90-120 minute Vacation Ownership presentation, there are no other obligations but creating new amazing memories, come enjoy your stay with any of our partner resorts and learn about the benefits of Vacation Ownership!
A.- With selected travel dates:
An email is sent directly at the time of purchase including your Sales Order and your Reservation Request Letter (only if your travel dates are selected). This will not be a formal confirmation as we require you to verify the information given online and give a signature of acceptance.
PRINT OFF AND SIGN a copy of the attached documents and then SCAN AND RETURN them to us in the same email. N.B. electronic signatures are not accepted. We can only hold your reservation for three hours. After this time, we cannot guarantee price and availability.
After receiving the documents with your signature, your reservation request will be accepted. Within the next couple of days, you will receive a welcome call directly from your selected resort to confirm your Holiday Getaway. If you have any special requests to make your stay more pleasant, this call is a perfect time, as you will be talking directly to the resort staff.
After this verification call, you will receive your final confirmation of your reserved resort accommodations in the email provided when you placed your order.
B.- If you haven't selected travel dates:
An email is sent directly at the time of purchase including your Sales Order. Please note that this letter will not be a formal confirmation as we require you to verify the information given online and sign in acceptance. This letter also lists the terms and conditions of purchase for your Holidays by the Great Mexico Vacation Deals Package.
PRINT OFF AND SIGN a copy of the attached documents and then SCAN AND RETURN it to us in the same email. N.B. electronic signatures not accepted.
Once you are ready to select travel dates, simply call and one of our travel specialists will be more than happy to assist you.
With our FLEXIBLE STAY policy, Arrival dates, Resort, and even Destination may be changed or rescheduled as many times as required during the validity of your certificate FREE of charge. If a change request is received at least 20 days prior to your scheduled arrival or 30 days prior to your scheduled arrival when your travel dates are during major US Holidays, special events, & March Spring Break. Any changes made within 20-30 days of your scheduled arrival will incur a 2-night charge of $199 per night. All change requests are based solely on hotel room availability. If you reschedule, and your new preferred travel dates are on a different traveling season than your initial booking, peak season surcharges may apply. We encourage you to contact us for assistance. Wondering why we can't offer you a lower change fee, too? Our hands are tied, unfortunately. The resorts require us to charge these fees.
All sales are final and non refundable, however plans change, that’s why we offer store credit on your initial purchase amount to use towards any resort of your choice at www.greatmexicovacationdeals.com. A no-show on the check-in date and non-attendance or failure to complete the sales presentation, will incur a Penalty Charge being the full accommodation cost, which will be automatically charged to your credit card.
For your convenience, your certificate is valid for 12 months from the date of purchase to select your travel dates and enjoy your vacation getaway. If it's an open date certificate travel dates must be booked before voucher expiry and bookings can be made in advance and no less than 15 days prior to the desired arrival, subject to availability.
Enjoy equal repayments at 0% interest with our Interest-Free Instalment Program.
Spread the balance of your purchase into interest-free installments that are charged from your credit card every 2 weeks. At the checkout, select the option to pay in interest-free installments that best fit your needs, since your purchase has to be paid in full before traveling dates, our system will automatically display all the payment options available for you, select it, and enter your credit card information.
It’s as simple as when making any other card purchase.
Yes, you can do it during your booking process or if you are already booked simply call and one of our travel specialists will be more than happy to assist you.
If you purchased an open date certificate, then you can simply go to your dashboard at www.greatmexicovacationdeals.com and choose your dates or call us and one of our travel specialists will assist you.
If you have any questions regarding your purchase you can manage your reservation directly at your personalized dashboard created during your purchase at www.greatmexicovacationdeals.com or you can contact us directly and one of our travel specialists will assist you, however, if you have any questions regarding your travel needs or special requests at the resort; including car rental, airport pickup or to discuss any other needs you call directly to the resort and they will be assisting you at all times, if for some reason you still have doubts, please give us a call.
The answer is yes, we understand that sometimes we have additional family members or guests that you want to invite, so simply call us and one of our travel specialists will be more than happy to provide the best options so you can all travel together.
Most of the resort accommodations we offer are configured for a max capacity of 4 people. If you have fewer members in your party, then you enjoy more space!
For your convenience, your certificate is valid for 12 months from the date of purchase to select your travel dates and enjoy your vacation getaway. Please refer to your electronic proof of purchase (receipt or holiday certificate confirmation email) for the date of purchase or go to your dashboard My Bookings section, remember you can always call us directly and have one of our travel specialists assist you.
This non-refundable fee covers items such as processing and reservation fees, theme nights, daily housekeeping, resort amenities, non-motorized and organized activities, beach towels, fitness facilities, and tips. They typically range from $19 to $39 per night, per occupied room. Wondering why we can't offer you a lower fee, too? Our hands are tied, unfortunately. The resort requires us to charge these fees.
You may purchase and use one vacation package per destination per travel period, meaning you are not allowed to extend your stay even if it's another resort brand under the same promotion, as you may be required to show your arrival plane ticket to prove your arrival date from your country to qualify for these promotions. In the event that you want to visit the same resort two times, each resort requires a 6 to a 12-month interval between visits to the same resort. However we can provide special pricing for stays longer than 7 nights and 8 days, call us directly and have one of our travel specialists assist you.
The hotels are offering this first-time visitor promotion and will honor only one package per family, Multiple families or couples are not allowed to participate in this offer at the same time, however, some resorts allow the purchase of one Additional Room per Minivac package.
If friends and/or family are traveling together with different confirmation numbers, none of them will qualify for the promotional package and will be required to pay the rack rate, so if you have doubts, feel free to give us a call and we will be more than happy to assist you and help you out.
The resorts determine the eligibility requirements for each vacation getaway however in general terms this is what you would be looking at, as our partner resorts are making these greatly discounted vacation packages available to you, as their way of saying thank you for taking your time in visiting on this next holiday, so besides meeting the qualifications and attending the Vacation Ownership presentation, there are no other obligations.
Come enjoy your stay with any of our partner resorts and learn about the benefits of Vacation Ownership!